A common surprise at Pointsbet is that a bonus does not land in your withdrawable balance the moment you claim it. The playthrough requirement attached to the offer decides when that money becomes yours, and players often treat their bonus balance and their cash balance as one pot. Until the wagering condition is met, the bonus portion stays locked, so a withdrawal request made too early can remove the bonus and anything won with it.
How to Claim the Offer
Claiming is a sequence of small steps, and skipping one at the front can cost you the bonus at the back. The order below keeps your eligibility intact from the start.
- Open your account through the Pointsbet casino login page and sign in with your own credentials. Sharing a login or letting someone else play on your account breaks the terms before the offer even begins.
- Claim the offer before you place any real-money bet. A qualifying deposit or a first round of play made too early can leave the system treating you as an existing player rather than a new claimant.
- Make your qualifying payment using a method the promotion accepts. Some payment routes are excluded from bonus eligibility, so the money arrives but the bonus does not.
- Keep the bonus funds separate in your mind from your cash funds. The bonus sits in its own balance until the playthrough condition is satisfied, and only then can it move across.
- Place your bets within the games the promotion counts toward playthrough. Some games contribute in full, others contribute a reduced share, and a few count for nothing at all.
- Track your progress as you play rather than estimating it. The account shows how much of the requirement remains, and that figure is the one the system will act on.
- Meet the full playthrough before you request any withdrawal. A cashout attempt while the condition is unfinished typically cancels the bonus and the winnings tied to it.
The steps above work the same whether you play on a desktop or a phone browser. Many players start at https://pointsbetlogin.org and then continue on the same account later, and the bonus state follows the account, not the screen. That matters because progress made on one device carries to the next. If you claimed the offer and then switched devices, nothing about the playthrough resets. The tracking lives on the account. What can change is how easily you follow your progress, since the layout on a phone is tighter. Log in the same way each time and the balance display stays consistent. A second account created to chase the offer again is a breach, and it puts the first account at risk too. One account per person is the rule that holds everything else together. If you forget your credentials, recover them through the normal route instead of opening a new account. The recovery process keeps the bonus attached to your history. Players who plan their sessions around the remaining playthrough find the condition easier to clear than those who play freely and check afterwards. Either way, the figure that counts is the one shown on the account, not the one you remember from the start.
Key Terms in Plain Words
The table below sets out the conditions that appear in most bonus offers and what each one asks of you.
| Term | What it means | What to check |
|---|---|---|
| Playthrough requirement | How many times the bonus must be staked before it becomes withdrawable | Whether the figure applies to the bonus alone or to bonus plus deposit |
| Eligible games | The games whose bets count toward the requirement | Which games count in full, which count partly, and which count for nothing |
| Time limit | The window in which the requirement must be completed | Whether the clock starts at claim or at first bet |
| Maximum bet | The largest stake allowed per bet while the bonus is active | Whether the cap applies to the total stake or to each part of a combined bet |
| Withdrawal rule | What happens to the bonus if you request a cashout early | Whether only the bonus is removed or the winnings go too |
The term players misread most is the playthrough requirement, because many assume it applies only to the bonus amount. In practice the base figure can include your own deposit, which makes the target larger than expected. That single difference changes how long the condition takes to clear. Reading the base figure alongside the eligible games gives a realistic picture. Games that count partly stretch the requirement further than the headline number suggests. Players who plan around both the base and the game weighting avoid the surprise at the end.
Example Calculation
The figures below are a made-up example used to show the arithmetic. They are not Pointsbet’s actual terms.
Start with a deposit of 50 and a bonus of 50, giving a combined base of 100. Apply a wagering multiplier of 40 to that base. The total amount you must stake before the bonus becomes withdrawable is therefore 4,000. Nothing in that sum depends on how much you win or lose along the way.
Now suppose the requirement applies to the bonus alone rather than the combined base. The base becomes 50 and the target drops to 2,000. Same multiplier, different base, and the work is halved. This is why the base figure matters more than the headline multiplier.
Game weighting changes the picture again. If the games you play contribute at full weight, each unit staked counts as one unit toward the target. If they contribute at half weight, each unit staked counts as half, so you must stake twice as much to reach the same figure.
Put the two effects together. A combined base of 100 at a multiplier of 40 with half-weight games means an effective stake of 8,000. The same player on full-weight games faces 4,000. The game choice, not the multiplier, drives the real cost.
Progress is not linear in practice. A session with wins at the start can leave you staking more than planned, because the requirement is measured in stakes, not in net loss. Track the remaining figure rather than your balance.
A single large bet can breach the maximum bet rule and void the bonus. That is why the example assumes every stake stays under the cap. Players who scale their bets up late in the requirement risk losing everything they built.
When the target is reached, the bonus moves into withdrawable form, subject to any remaining conditions. Until then, treat the figure as a distance to cover. The example is illustrative only; the actual multiplier, base and weighting for Pointsbet appear in the offer itself.
How Free Spins Work
Free spins arrive as a set number of rounds on named games, not as cash you can spend anywhere. Each spin places a bet on your behalf, and any win from it lands in a separate winnings balance. That balance usually carries its own playthrough before it converts to withdrawable money. The spins themselves are not money, so they cannot be withdrawn directly.
Spins often come with an expiry, and unused spins simply disappear when the window closes. The window can start at claim or at first login after the award, depending on the offer. Logging in soon after you claim protects you from losing spins you never used. There is no way to recover spins that expired unused.
Wins from spins usually land in the bonus balance rather than the cash balance. That means the playthrough requirement applies to them as well, so a large spin win is not instantly yours. The account display separates the two balances, and the winnings appear in the bonus side. Treat a spin win as bonus money until the condition clears.
The games that host free spins are fixed by the offer. You cannot direct the spins to a different game, even one you prefer. Playing the named game is the only way to use them. If that game is unavailable on your device, the spins wait until it is.
Stake size per spin is set by the promotion, not by you. You cannot raise the value of each spin to chase a larger win. The win potential is therefore capped by the fixed stake and the game’s own paytable. Players who expect a spin to behave like a full-size bet are often disappointed.
The maximum you can win from spins is often capped as a condition of the award. Anything above that ceiling is removed rather than paid. That cap applies to the total from the spin set, not to each individual spin. Knowing the ceiling tells you what the spins are realistically worth to you.
Cashing Out Bonus Winnings
A withdrawal request made while the playthrough is unfinished usually costs you the bonus. The system treats the request as an exit from the promotion, and the bonus plus its winnings are removed. Finish the condition first, then request the cashout.
Once the requirement is met, the bonus converts and joins your withdrawable balance. From that point it behaves like any other money in the account. The conversion is the line between bonus and cash, and it happens automatically when the target is reached.
Identity checks can apply before a first withdrawal is released. The account must be verified as belonging to the person named on it. Completing that step early means the payout is not held up later. Verification is a one-time process for most players.
The payment route used for the withdrawal usually mirrors the one used to deposit. Money generally returns to the source it came from. A different route may be possible but can add steps, so plan the deposit with the payout in mind.
Winnings won with bonus funds after conversion are treated as ordinary winnings. They are no longer tied to the promotion once the condition clears. That is the point at which the bonus has done its job. Anything won before conversion belongs to the bonus side.
Partial withdrawals while a bonus is active are the most common mistake. Even a small cashout request can trigger removal of the whole bonus. If you need cash mid-promotion, weigh that against the bonus you would lose. For most players, finishing first is the cheaper choice.
What Voids a Bonus
Most bonuses are lost through avoidable actions rather than bad luck. The list below covers the usual causes and the habit that prevents each one.
- Betting above the maximum stake while the bonus is active voids it. Keep every stake, including the parts of a combined bet, under the cap. Set your stake before you start and leave it there.
- Playing games excluded from the promotion can waste your play. Check which games count toward playthrough before you settle into a session. Stick to the eligible list for the duration.
- Requesting a withdrawal before the playthrough is complete removes the bonus and its winnings. Track the remaining figure and wait until it reaches zero. Treat the bonus as untouchable until then.
- Running two accounts to claim the offer twice is a breach that puts both accounts at risk. Use one account and one login only. Recover a forgotten password through the normal route instead of starting fresh.
- Letting someone else play on your account, or playing on someone else’s, breaks the terms. Keep your credentials private. Shared devices should be logged out after each session.
- Missing the time limit lets the requirement lapse. Note when the window closes from the start. Plan your sessions so the target is reachable within it.
- Using an excluded payment method for the qualifying deposit can leave you without a bonus. Choose a route the promotion accepts before you pay. The deposit still arrives, but the bonus may not.
Each of these actions is easy to avoid once you know it exists. The pattern behind them is the same: the bonus has conditions, and the system checks them automatically. There is no manual override when a rule is broken, so prevention is the only strategy. Players who set their stake, choose eligible games and watch the remaining playthrough rarely lose a bonus by accident. Those who treat the bonus as free cash and play as they normally would are the ones who trip a rule. The difference is planning, not luck. A short check before each session covers the stake, the game and the remaining target. That check takes less effort than recovering a lost bonus. Once the condition clears, the money is yours and the restrictions fall away. Until then, the rules above are what stand between the bonus and your balance.